Privacy Policy for Cravify – Food and Retail Store Delivery App
Effective Date: [August 1st, 2023]
Thank you for choosing Cravify! This Privacy Policy (“Policy”) explains how Cravify collects, uses, and discloses your personal information when you use our mobile application, website, and services (collectively referred to as “Cravify” or the “Service”). By using Cravify, you consent to the practices described in this Policy. Please read this Policy carefully to understand our privacy practices.
1. Information We Collect
Cravify collects the following types of information:
Personal Information: When you create an account, we collect information such as your name, email address, phone number, and delivery address.
Order Information: When you place an order through Cravify, we collect information about your order, including the items you order, the restaurant or retail store from which you place the order, and the delivery address.
Payment Information: When you make a payment through Cravify, we collect payment-related information, including your payment card details, billing address, and transaction details.
Device and Usage Information: We collect information about the device you use to access Cravify, including your IP address, device type, operating system, and usage data such as app interactions and session duration.
Location Information: With your consent, we may collect your precise location information to provide delivery services and personalize your experience.
Communications: We may collect information from your communications with Cravify’s customer support or other interactions with the platform.
2. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment: We use your personal and order information to process and deliver your orders accurately and efficiently.
Customer Support: We use the information you provide to address any inquiries, resolve issues, and improve our customer support services.
Personalization: We may use your information to personalize your experience with Cravify, including offering personalized recommendations and promotions.
Marketing: With your consent, we may send you marketing communications about Cravify, new features, promotions, and special offers.
Analytics and Improvements: We use device and usage information to analyze user behavior and improve the performance, functionality, and user experience of Cravify.
Compliance and Legal Obligations: We may use your information to comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
3. Information Sharing
We share your information as follows:
Restaurants and Retail Stores: We share your order information with the respective restaurants or retail stores from which you place your orders for order fulfillment purposes.
Delivery Partners: We share your delivery address with our delivery partners to ensure accurate and timely delivery of your orders.
Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating Cravify, such as payment processors and analytics providers.
Legal and Safety Compliance: We may disclose your information to comply with legal requirements, respond to requests from law enforcement or government authorities, and protect the rights and safety of Cravify, its users, and others.
Business Transfers: If Cravify is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
Cravify employs reasonable measures to safeguard your personal information against unauthorized access, disclosure, or destruction. However, please note that no data transmission or storage method can be guaranteed to be 100% secure.
5. Your Choices
You can review and update your account information through the Cravify app or website.
You can opt-out of receiving marketing communications by following the instructions in the emails or by contacting our customer support.
You can disable location services on your device, but this may affect certain features of the Cravify app.
6. Children’s Privacy
Cravify is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us immediately.
7. Changes to this Privacy Policy
Cravify may update this Privacy Policy from time to time. Any changes will be posted on our platform, and the “Effective Date” at the top of this Policy will be updated accordingly. Your continued use of Cravify after the revised Privacy Policy becomes effective signifies your acceptance of the changes.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or Cravify’s privacy practices, please contact us at:
Thank you for trusting Cravify with your information. Enjoy the satisfaction of experiencing a more economical food and retail store delivery experience!
