Privacy Policy – Cravify.io

Effective Date: May 4, 2025
Global HQ: 16192 Coastal Hwy, Lewes, Delaware 19958

Cravify.io (“Cravify,” “we,” “us,” or “our”) is a technology‑driven logistics hub connecting Customers with contracted Retail Partners and Driving Partners, and listing Retail Stores (whether or not formally partnered). We leverage advanced AI across support, operations, and product imaging to deliver seamless, secure, and transparent service. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information on our Platform (website, mobile apps, APIs, back‑end systems, and AI modules).

By accessing or using Cravify.io, you agree to this Policy in full.

1. Scope & Applicability

This Policy applies to all interactions with Cravify.io by:

• Customers: placing orders
• Driving Partners: fulfilling deliveries
• Retail Partners: preparing orders under contract
• Retail Stores: listed merchants without a formal partnership (Affiliate Listings)
• Users & Visitors: browsing or interacting with the Platform
• Applicants: seeking partnership with Cravify

2. Definitions

• Platform: Cravify.io’s website, apps, APIs, back‑end systems, AI modules, and related services.
• Customer: Any individual or entity placing an order via the Platform.
• Driving Partner: Independent contractor delivering orders.
• Retail Partner: Merchant contracting with Cravify to fulfill orders.
• Retail Store: Any merchant listed on the Platform—partnered or affiliate. Listing does not imply endorsement or affiliation.
• User: Any natural person, legal entity, or automated agent accessing or interacting with the Platform.
• AI Services: Automated chatbots, routing algorithms, demand‑forecasting, product‑image generation, and other machine‑learning features.
• Brand Assets: Third‑party names, logos, trademarks, and branding displayed on the Platform.
• Feedback: Comments, ratings, reviews, or other user‑generated content submitted via the Platform.

3. Information We Collect

3.1 Identity & Account Data

• Customers: Name, email, phone, delivery address, account credentials.
• Partners & Applicants: Business or personal name, contact details, license/permit/insurance information.

3.2 Transaction & Order Data

• Order items, timestamps, delivery instructions, fees, taxes, tip amounts, status updates, ratings, feedback.

3.3 Payment Data

• Tokenized payment identifiers and billing information. No raw card data is stored.

3.4 Device & Usage Data

• IP address, device identifiers, OS version, crash logs, session events, feature‑use metrics.

3.5 Location Data

• Customers: Real‑time location during active delivery only.
• Driving Partners: GPS routing and location logs during pickups/drop‑offs.

3.6 Communications & Support Data

• In‑app chat transcripts, voice recordings (if enabled), emails, and support tickets, used for issue resolution and quality control.

3.7 AI & Automation Logs

• Support AI: Chatbot interactions, anonymized transcripts.
• Operational AI: Routing and forecasting data.
• Imaging AI: Metadata for product images.
  All AI logs are anonymized for fairness audits and performance improvement.

3.8 Brand Assets

• Logos and trademarks of Retail Partners and Retail Stores, obtained from public or partner‑provided sources and used solely for display.

4. How We Use Your Information

We process data strictly to:

1. Order Facilitation & Matching: Connect Customers with Partners, calculate routes, track deliveries.
2. AI‑Powered Support: Provide chatbot assistance and escalate to human agents.
3. AI‑Enhanced Operations: Demand forecasting, inventory syncing, fraud detection.
4. Product Imaging: Generate, optimize, and display product images.
5. Brand Display: Show Brand Assets to enhance user experience and partnership outreach.
6. Dispute Resolution & Safety: Investigate incidents, manage claims, enforce policies.
7. Platform Improvement: Analyze metrics and Feedback to refine features.
8. Optional Marketing & Surveys: Send promotions only with explicit opt‑in consent.

We never sell or rent personal data for external advertising.

5. Use of Third‑Party Brands & Logos

• Display Purposes: We may display Brand Assets of Retail Partners and Retail Stores for informational and promotional purposes.
• No Affiliation or Endorsement: Display of any Brand Asset does not imply endorsement, sponsorship, or partnership unless explicitly stated.
• Intellectual Property Rights: All Brand Assets remain the sole property of their owners; our use is governed by fair‑use or license.
• Removal Requests: Brand owners may request removal of their assets at support@cravify.io. We will respond promptly.

6. Data Sharing & Disclosure

We disclose personal information only when necessary to:

• Partners: Share order details with Driving and Retail Partners (only the minimum needed).
• Payment Processors: Transmit tokenized data for transaction authorization/settlement.
• Legal Authorities: Comply with valid legal processes or prevent harm.
• Corporate Transactions: Transfer data in a merger/acquisition, under confidentiality.
• Sub‑processors: Engage third parties under strict data‑protection obligations.

7. International Transfers & Cross‑Border Data

When data is processed outside the U.S., we:

• Use standard contractual clauses.
• Ensure equivalent data protection standards.
• Conduct regular compliance audits.

8. Data Security & Retention

• Encryption: TLS in transit; AES‑256 (or equivalent) at rest.
• Access Controls: Role‑based permissions, multi‑factor authentication, regular audits.
• Anonymization: Strip direct identifiers from AI logs and analytics.
• Retention: Retain personal data only as long as necessary or as required by law, then securely delete or anonymize.
• Incident Response: Documented breach‑notification plan with timely regulatory and user notifications.

9. Your Rights & Choices

• Access & Portability: Request a copy of your personal data in machine‑readable form.
• Correction & Deletion: Update inaccurate data or request deletion (subject to legal obligations).
• Consent Withdrawal: Revoke non‑essential processing or marketing communications at any time.
• Opt‑Out of Brand Display: Retail Stores may opt out of displaying their Brand Assets by contacting us.
• Data Protection Officer: For privacy inquiries or complaints, email support@cravify.io.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted promptly.

11. Policy Updates

We may update this Policy periodically. Material changes will be highlighted, and the “Effective Date” will be revised. Continued use constitutes acceptance of those changes.

12. Contact Information

Privacy Office
Cravify.io
16192 Coastal Hwy, Lewes, Delaware 19958
Email: support@cravify.io

Cravify.io — Your AI‑empowered logistics hub: connecting Customers, Retail Stores, and Driving Partners with fairness, transparency, and enterprise‑grade reliability.