Terms of Service – Cravify.io

Effective Date: May 4, 2025
HQ: 16192 Coastal Hwy, Lewes, Delaware 19958

Welcome to Cravify.io. These Terms of Service (“Terms”) govern your access to and use of our AI‑powered logistics hub, which facilitates ordering, support, routing, and product imaging by connecting Customers with contracted Retail Partners (merchants) and Driving Partners (couriers). Cravify does not itself pick up or deliver goods. By accessing or using our Platform—including our website, mobile apps, APIs, back‑end systems, and AI modules—you agree to these Terms in full.

1. Definitions

• Platform
  Cravify.io’s website, mobile applications, APIs, back‑end systems, AI modules, and all associated services.

• Customer
  Any individual or entity placing an order via the Platform.

• Retail Partner
  A merchant or store with which Cravify has a formal partnership agreement to prepare and fulfill orders.

• Retail Store
  Any merchant or store listed on the Platform—whether or not a formal partnership exists. Listing does not imply endorsement, sponsorship, or affiliation unless explicitly stated.

• Driving Partner
  An independent contractor contracting with Cravify to pick up and deliver orders.

• User
  Any natural person, legal entity, or automated agent (including bots, crawlers, or spiders) accessing or interacting with the Platform.

• AI Services
  Automated chatbots, routing algorithms, demand‑forecasting systems, product‑image generation, and other machine‑learning features integrated into the Platform.

• Feedback
  Comments, suggestions, ratings, reviews, or other user‑generated content submitted via the Platform.

2. Acceptance & Eligibility

1. Acceptance. By accessing or using the Platform, you accept and agree to these Terms and our Privacy Policy.
2. Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming binding contracts.

3. Account Registration & Security

• You agree to provide accurate, current, and complete information when registering.
• You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
• You must notify Cravify immediately of any unauthorized use or security breach.

4. Acceptable Use & Automated Access

1. Compliance with robots.txt. Any automated access (e.g., bots or crawlers) must strictly obey our robots.txt; violation constitutes a material breach.
2. Prohibited Activities. You may not:
   • Reverse‑engineer, decompile, disassemble, or hack the Platform.
   • Transmit malicious code, spam, or unsolicited communications.
   • Impose an unreasonable load on our infrastructure.
   • Circumvent geolocation restrictions or access controls.

5. Order Facilitation

• Cravify acts solely as a logistics hub. All purchase contracts are between Customers and Retail Partners; Driving Partners contract independently with Retail Partners via the Platform.
• We provide order details, routing, payment processing, and status updates—but we never take physical possession of goods.

6. Fees, Payments & Refunds

• Pricing. Goods prices are set by Retail Partners; Cravify adds service and delivery fees, applicable taxes, and optional tips.
• Payment Processing. We tokenize payment data; raw card details are never stored on our servers.
• Refunds & Adjustments. Governed by our Refund Policy. Customers must report any issues within 48 hours of delivery completion.

7. User Content & Feedback

1. License Grant. By submitting Feedback or other content, you grant Cravify a perpetual, worldwide, royalty‑free license to use, reproduce, display, and modify it (including for anonymized AI training).
2. Authenticity Requirement. All Feedback must be genuine. Submission of fraudulent or misleading Feedback is a material breach, entitling Cravify to suspend or terminate your account and seek damages.
3. Moderation. We reserve the right to remove or refuse any content at our discretion.

8. Third‑Party Brands & Logos

• Third‑Party Listings. We may display the names, logos, and branding of Retail Stores, Retail Partners, and other entities to facilitate user experience and potential partnerships.
• No Endorsement or Affiliation. Inclusion of any third‑party brand or logo does not imply endorsement, sponsorship, or affiliation unless expressly stated.
• Usage Compliance. All third‑party intellectual property remains with its respective owner; we use such property solely for informational purposes.
• Removal Requests. Third parties may request removal of their trademarks or logos by contacting support@cravify.io. We will respond promptly.

9. Partner Obligations

9.1 Driving Partners

• Status. Independent contractors, not employees.
• Requirements. Maintain valid license, insurance, background checks; comply with all laws and Platform policies.
• Conduct. Provide safe, professional, and non‑discriminatory service; safeguard Customer data privacy.

9.2 Retail Partners

• Status. Independent merchants, not employees.
• Requirements. Hold all required business permits; comply with health, safety, and licensing regulations; keep menus and pricing current.
• Fulfillment Standards. Accurately prepare orders, package goods properly, and ensure timely hand‑off to Driving Partners.

10. Returns & Refunds

• Final Sales Policy. All sales are final. Cravify does not offer automatic replacements or refunds.
• Verification Process. Any return or refund requests must be directed to the Retail Partner. Cravify will facilitate communication but does not process returns directly.
• Photographic Evidence. Customers may provide photographic evidence of order issues; Cravify will review and, if warranted, forward the claim to the Retail Partner.
• Retail Partner Responsibility. Retail Partners retain sole discretion over refunds or replacements; Cravify is not liable for the quality of goods or claim outcomes.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cravify and its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:

• Your breach of these Terms.
• Your misuse of the Platform or AI Services.
• Your violation of applicable laws.
• Any claims arising from your actions or omissions.

12. Intellectual Property

• All Platform content—including software, trademarks, and AI models—is owned by Cravify or its licensors.
• You may not use or reproduce Cravify’s intellectual property without our prior written consent.

13. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information.

14. Disclaimers & Limitation of Liability

• “As Is.” The Platform and AI Services are provided “as is” and “as available,” without warranties of any kind.
• No Guarantee. AI outputs may be inaccurate; reliance is at your own risk.
• Liability Cap. To the fullest extent permitted by law, Cravify’s total liability for any claim relating to the Platform shall not exceed the greater of (a) the fees you paid in the six months prior to the claim, or (b) $100.

15. Dispute Resolution

1. Informal Resolution. Contact support@cravify.io to attempt a 60‑day resolution.
2. Arbitration. Unresolved disputes (excluding small claims) will be submitted to binding arbitration under the American Arbitration Association’s rules.
3. Small Claims Exception. You may pursue disputes in small claims court for amounts within its jurisdiction.
4. Class Action Waiver. You and Cravify waive any right to participate in a class action or class arbitration.

16. Force Majeure

Cravify will not be liable for any delay or failure due to events beyond our reasonable control (e.g., natural disasters, cyberattacks, government actions).

17. Termination

• By You. You may close your account at any time via the Platform.
• By Us. We may suspend or terminate your access for breach of these Terms or legal non‑compliance.
• Effect. Upon termination, your rights to access and use the Platform cease immediately; we may delete or anonymize your data per our Privacy Policy.

18. Severability & Entire Agreement

• If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
• These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Cravify regarding the Platform.

19. Changes to Terms

We may update these Terms from time to time. We will post the revised version with a new Effective Date. Continued use of the Platform constitutes acceptance of those changes.

20. Contact Information

Legal & Privacy Office
Cravify.io
16192 Coastal Hwy, Lewes, Delaware 19958
Email: support@cravify.io

Cravify.io — Your AI‑empowered logistics hub: we connect Customers, Retail Stores, and Driving Partners with fairness, transparency, and enterprise‑grade reliability.