Terms of Service for Cravify – Food and Retail Store Delivery App

Effective Date: [August 1st, 2023]

Welcome to Cravify! These Terms of Service (“Terms”) govern your use of the Cravify mobile application, website, and services (collectively referred to as “Cravify” or the “Service”). By using Cravify, you agree to be bound by these Terms, so please read them carefully before accessing or using our platform. If you do not agree with any part of these Terms, you should not use Cravify.

1. Definitions

• “Cravify,” “we,” “us,” or “our” refers to the company Cravify, operating in Connecticut, USA, and planning to incorporate in Delaware, USA.
• “User,” “you,” or “your” refers to any person or entity who uses Cravify or accesses our platform in any way.
• “Restaurants” refers to third-party food and retail store establishments that are available for delivery through the Cravify app, or that are requested by the user and then subsequently fulfilled.

2. Services and Purpose

Cravify operates as an online platform that connects customers with various restaurants and retail stores in Connecticut, USA. Our platform allows users to place delivery orders from a wide range of restaurants and retail stores of their choice, which may not be listed on our online marketplace. Cravify acts as an intermediary, facilitating the order process and delivery logistics between the user and the respective restaurant or retail store.

3. Account Registration

To use Cravify, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account login credentials and are fully responsible for all activities that occur under your account. You agree to notify Cravify immediately of any unauthorized use of your account or any other breach of security. Cravify shall not be liable for any losses arising from unauthorized access to your account.

4. Ordering and Delivery

When placing an order through Cravify, you acknowledge that Cravify is not the seller or provider of the products or services you are ordering. The order is placed on behalf of the user with the respective restaurant or retail store. Cravify is responsible for the delivery logistics and ensures that your order is delivered to the address specified during the ordering process.

5. Pricing and Payments

Prices for products and services displayed on Cravify are set by the individual restaurants and retail stores. Cravify does not control the pricing, and any changes to the prices are at the discretion of the respective restaurants or retail stores.

Payment for orders placed through Cravify is processed by the platform. By using our service, you authorize Cravify to charge your chosen payment method for the total amount of the order, including applicable fees, taxes, and delivery charges. Cravify uses secure payment gateways to protect your payment information.

6. Cancellations and Refunds

You may cancel your order before it has been prepared by the restaurant or retail store. Once the preparation process has started, cancellations may not be possible. If you are dissatisfied with your order or there is an issue with your delivery, please contact our customer support for assistance.

Refunds for canceled orders or quality-related issues will be processed in accordance with our Refund Policy.

7. User Conduct

As a user of Cravify, you agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Violate any applicable laws, regulations, or third-party rights.
• Interfere with or disrupt the Service or servers.
• Attempt to gain unauthorized access to any part of the Service.
• Engage in any activity that imposes an unreasonable load on our infrastructure.

8. Intellectual Property

All intellectual property rights pertaining to Cravify, including but not limited to trademarks, copyrights, and patents, are owned by Cravify. You may not use or reproduce our intellectual property without prior written consent.

9. Modifications to the Service

Cravify reserves the right to modify or discontinue any part of the Service, temporarily or permanently, with or without notice. You agree that Cravify shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

10. Governing Law and Venue

These Terms and your use of Cravify shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflicts of laws principles. Any disputes arising out of or related to these Terms or Cravify shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

11. Changes to the Terms

Cravify may update these Terms from time to time, and any changes will be effective upon posting on our platform. Your continued use of Cravify after the revised Terms are posted constitutes your acceptance of the changes.

12. Contact Us

If you have any questions or concerns regarding these Terms or the Cravify platform, please contact us at [email protected].

Thank you for using Cravify! Enjoy your delicious deliveries!